Refund Policy
This Refund Policy explains how refunds work for Rangora subscription services (Rangora eCom, Rangora ISP and related add-ons).
1. Free trial
Where a plan includes a free trial, you can evaluate the service fully before paying. We encourage you to use the trial period to confirm the service fits your needs.
2. Subscription payments
Subscription fees are billed in advance (monthly or yearly). If you are not satisfied, you may request a refund of your FIRST payment within 7 days of that payment. Renewal payments are generally non-refundable, except where required by law or in cases of verified double billing.
3. Non-refundable items
SMS credits, setup or customization work already delivered, and any period of service already used are non-refundable. Self-hosted licenses are non-refundable once the license key or download has been issued.
4. Duplicate or incorrect charges
If you were charged twice, or charged an incorrect amount, contact us and we will correct it and refund the difference in full.
5. How to request a refund
Email support@rangora.org from the email address on your account, mentioning your panel domain and the payment reference (bKash/Nagad/bank/card). Approved refunds are returned to the original payment method within 7-10 business days.
6. Cancellation
You can cancel at any time from your customer portal. After cancellation your service remains active until the end of the paid period; no further bills are issued.